Interview: Why Indian Outsourcer HCL Technologies Puts Employees First

Since taking over as CEO of HCL Technologies in 2005, Vineet Nayar has been promoting his idea of corporate differentiation: "Employees first. Customers second."

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It's a practice that's worked well for HCL Technologies, whose revenues have grown from $762 million (about Rs.3,429 crores) in 2005 to $2.7 billion (about Rs.12,150 crores) in 2010. Nayar has worked hard to actively engage employees in the outsourcing company's strategy and future. He went so far as to invert the company's hierarchy so that management is accountable to employees, and he describes the reorganization in his book Employees First, Customers Second: Turning Conventional Management Upside Down. talked to Nayar about his "employees first" strategy, how it plays out in the IT outsourcing industry and how it benefits customers.


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