Case Studies
Latest Case Studies
Jones Lang LaSalle Enhances Productivity Using Cloud
A case study on Cloud Computing in ServicesUsing a cloud-based SCM application, project managers at property consultant Jones Lang LaSalle spend more time delivering results and less time doing routine chores.
‘Rooms To Go’ Expands Virtualization Footprint and Boosts Server Utilization to 60 percent
A case study on Virtualization in RetailRead the full case study to know how Rooms To Go achieved maximum performance and utilization across its server infrastructure resulting in a higher return on investment from virtualization.
Sponsored by CA
E-mail Solution with BI Smarts Improves CRM at E-commerce Player
A case study on CRM in RetailFor only-online players, the customer care support team is the only real connect between customers and a company. One company figured that out and switched to a customized CRM integrated e-mail solution that significantly improved the shopping experience for its customers.
Trent Strengthens Security with an Open Source Solution
A case study on Security in RetailStore operations at the Rs 1000 crore Trent revolve around the cash tills. But security and scalability challenges were threatening to sabotage the functioning of these tills. OpenSource helped the retail firm combat these challenges.
With SaaS ERP, Oxford Bookstore increased its revenue by Rs 3.4 crore
A case study on ERP in RetailOxford Bookstore was suffering from the problems of excess purchases, an over-stocking of SKUs, and a pile-up of slow-moving inventory. As the iconic bookstore celebrates 90 years in 2010, CIO, Subhasish Saha used a SaaS based ERP solution to increase revenue and solve these problems.
ERP helps Hariyali Kisaan Bazaar increase efficiency, profits
A case study on ERP in RetailWhen Hariyali Kisaan Bazaar decided to revamp their business technology, the exercise brought to fore the need to better understand the rural customer - that became the underlying theme for all that Hariyali did and has planned for itself in the next three to five years, along with its technology partner Tata Consultancy Services.
Sponsored by TCS
Landmark Group Scales up the Loyalty Program
A case study on CRM in RetailCIO 100 Winner: Sudesh Agarwal scaled up the existing loyalty program across the Landmark Group of companies in India and made it a group loyalty program. He extended Lifestyle's loyalty program to the rest of the group's companies, increasing customer retention.
An Intranet Portal Boosts Collaboration and Productivity at Bharti Retail
A case study on The Internet in RetailCIO 100 Winner: As a start-up organization, Bharti Retail needed to create a central platform to provide employees with a single point interface for all communication, processes and applications.Here's how they did it
ITC Lifestyle’s Proactive Planning Reaps Benefits
A case study on Data Management in RetailCIO 100 Winner: Subhasis Sarkar says that procuring raw materials, manufacturing garments and shipping them on time needed a proactive planning system. With his ingenious project, he helped management prioritize work and identify problems well in advance to meet shipment export deadlines.
Village Dreams
A case study on HPC / Grid in RetailWhen Hariyali Kisaan Bazaar decided to revamp their business technology, the exercise brought to fore the need to better understand the rural customer - that became the underlying theme for all that Hariyali did and has planned for itself in the next three to five years, along with its technology partner Tata Consultancy Services.
With TCS's help Hariyali, the agricultural retail arm of DCM Sriram Consolidated Ltd., is transforming its IT into a business enabler capable of providing a real-time 360-degree view of the farmer-customer-supplier, who is at the heart of its business.
E-commerce Framework Boosts Amway Reach
A case study on HPC / Grid in RetailCIO 100 Winner: With an aggressive growth strategy Amway wanted to make foray into e-commerce. Here's how a robust e commerce framework helped expand the reach of Amway's distribution network in a secure manner.
ERP Helped the RPG Group Standardize IT Processes
A case study on ERP in RetailCIO 100 Winner: The CIO of the retail chain thought of an ingenious way to pull together a company that had just been through a merger and wanted to expand quickly - in the face of significant constraints.
HDFC SL Achieves Better IT Governance & Compliance while Reducing IT Unit Cost
A case study on Security in TelecomHDFC Standard Life (HDFC SL) needed to maintain a secure framework in an increasingly complex business environment and keep abreast with the latest security patches and updates. It faced the challenge of efficiently installing and maintaining desktop software with a tight budget. The company's burgeoning and disparate IT system added to the complexity. The implementation of LANDesk Management Suite and Security Suite delivered a comprehensive, integrated, secure management solution that empowered HDFC SL's IT administrators and security team to be more efficient and secure, and reduce costs.
Sponsored by LanDesk
YES Bank’s CRM Platform Improves Customer Service by 60 percent
A case study on Collaboration in RetailWhen money is dear and customers dearer, the lack of a CRM system can play spoil sport. YES Bank knew it was time to join hands with an in-house collaborative CRM solution for better customer service.
HPCL Benefits from Automating its Dealer Transaction System
A case study on The Internet in RetailThey wanted it and they wanted it bad. But some dealers of Hindustan Petroleum (HPCL) just couldn't get their hands on it: as slick as oil, their requests for stock kept slipping away.
