Case Studies
Latest Case Studies
SBS Looks to Cloud Services
A case study on Cloud Computing in ServicesAs the head of information technology at the national broadcaster, Schelp was met with increasing business demands for online collaboration without the on-premise infrastructure to support it. A journey to Cloud services looked increasingly compelling.
IBM BladeCenter Success Stories
A case study on Servers / Blades in ServicesIBM BladeCenter is the ideal platform for the convergence journey. By simplifying through integration—or converging—the datacenter with a BladeCenter solution, you can see immediate and demonstrable ROI benefits while gaining data center space, ease of management, performance, scalability, and investment protection. Download this brochure to know how clients who have implemented IBM BladeCenter x86 processor-based servers tasted success in their ventures.
Sponsored by IBM
Jones Lang LaSalle Enhances Productivity Using Cloud
A case study on Cloud Computing in ServicesUsing a cloud-based SCM application, project managers at property consultant Jones Lang LaSalle spend more time delivering results and less time doing routine chores.
BSES Wins Over Customers With CRM
A case study on Workload Automation in ServicesWhen K.B. Singh, VP-I.T., BSES, introduced IT-driven measures to an ailing power utility, little did he know the size of the can of worms he was opening.
redBus Gained Competitive Edge With Its Infrastructure on AWS Cloud
A case study on Cloud Computing in ServicesMoving to the cloud enabled redBus to use IT to create business differentiation and a competitive advantage.
PCI Group Achieves Holistic Security with a Comprehensive Security Suite
A case study on Security in ServicesRead the full case study to know how a comprehensive security suite helped PCI encrypt sensitive data across the network and accelerate its security initiatives.
Sponsored by RSA Security
Yatra Customizes Mobile Experience Across Multiple Phone Models
A case study on Mobility in ServicesManish Amin, CTO, Yatra Online was faced with the challenge of coming up with a mobile application that would be customized according to the make of the phone. Explore how he decided whether to outsource or build in-house capabilities for developing the application.
IT helps BPCL find Green with an Automated Waste Management System
A case study on Workload Automation in ServicesBPCL integrates a waste management solution into its ERP. The company now utilizes business analytics and rich MIS reports for tackling waste, and is now better compliant to the stringent Statutory Hazardous Waste Rules.
CRM solution helps Lavasa tackles 50,000 Customer Enquiries a Month
A case study on CRM in ServicesCRM system helps Lavasa project, India's largest hill city, manage upto 50,000 inquiries a month. Where it once took up to five days to close an enquiry, a sales person can now do it within a few hours.
Ginger Hotel cuts cost with smart IT
A case study on CRM in ServicesBusiness hotels are supposed to ooze luxury, posh service and of course, large bills. Ginger Hotels, a Tata group hotel chain adopts a rather unconventional business model and is unlike the State Bank Of India stereotypical business hotel. Ginger emulates the way businesses think and operate - the focus is on costs, value for money and keeping aside frills. Therein lies the essence of Ginger's value proposition to its customers. When Ginger Hotels embarked on a value model, everything had to be cost optimized. IT had to look at Ginger not as a hotel but as a process oriented enterprise. Here's how they did it.
Sponsored by TCS
HPCL Strengthens Brand Image with Retail Automation
A case study on CRM in ServicesIn a cluttered and competitive market, trust is often the only differentiator. By focusing on building it Nishi Vasudeva transformed HPCL into one of the country’s most trusted petrol retailers.
Reliance ADA Group Automates Its Processes and Products
A case study on CRM in ServicesCIO 100 Winner: Shrivastava created a Web-based portal of IT partners to enable just-in-time sourcing to cater to the peak demands. The portal provides access to progress on selection, feedback, provision to redress HR concerns of augmented resources.
Otis Consolidates Data for Improved Services
A case study on Data Management in ServicesCIO 100 Winner: To meet the servicing focus of the business, V. Subramaniam implemented a global service management system (GSMS) and integrated it into Otis' ERP. He brought sense to the multiple, standalone processes that make up the business of servicing elevators - a big part of his company's business.
HDFC SL Achieves Better IT Governance & Compliance while Reducing IT Unit Cost
A case study on Security in TelecomHDFC Standard Life (HDFC SL) needed to maintain a secure framework in an increasingly complex business environment and keep abreast with the latest security patches and updates. It faced the challenge of efficiently installing and maintaining desktop software with a tight budget. The company's burgeoning and disparate IT system added to the complexity. The implementation of LANDesk Management Suite and Security Suite delivered a comprehensive, integrated, secure management solution that empowered HDFC SL's IT administrators and security team to be more efficient and secure, and reduce costs.
Sponsored by LanDesk
Kuoni Standardizes to Cut Risk
A case study on DR / BCP in ServicesCIO 100 Winner: Dhiren Salva of Kuoni Travels laid plans for an impeccable DR and business continuity plan. He first consolidated business apps, thereby trimming the number of his servers and standardizing platforms. He then balanced his Mumbai and London datacenters so that in a disaster they could accommodate each other.
