Case Studies
Latest Case Studies
Vodafone Gains 99.99 Percent Uptime with Alternate CRM
A case study on CRM in TelecomEvery minute of CRM downtime cost Vodafone India over 6,500 customers. In a fiercely competitive industry, that’s a number its CIO knew the company couldn’t afford.
Telecom Italia Achieves a 50 Percent Reduction in Security Monitoring Workload
A case study on Security in TelecomTelecom Italia, Italy's largest provider of fixed and mobile telecommunications services was aiming to consolidate security management across its entire group. It was looking for a monitoring solution capable of providing a single view of all security devices and systems across a large and complex network infrastructure.
With the help of a flexible and reliable security solution that they opted for, the company was able to reduce the workload for security monitoring team by 50 percent and enabled faster response to security issues across the network. Read on to know how the company, for the first time gained the ability to monitor its entire network infrastructure.
Subramaniyan Steers Etisalat with Partner Relationship Management
A case study on Database in TelecomUnder pressure to break into the Indian telecom market, Etisalat DB Telecom takes a route none of its rivals has: A partner relationship management system.
Airtel Develops Mobile App to Record TV Programs Using a Mobile Phone
A case study on Mobility in TelecomAirtel has developed a new mobile application giving their time challenged consumers an option that would help them record television shows onto their DTH from anywhere. This intiative aims at maximizing television viewership of Airtel DTH users.
Tata Teleservices Customized Tally to Track Supply and Boost Business
A case study on SCM in TelecomFaced with a problem that had foxed his competition, Shirish Munj took an unconventional path and gave Tata Teleservices an advantage it always wanted.
Partner visibility enables better decision making for TTL
A case study on Business Intelligence & Analytics in TelecomTata Teleservices Limited has a wide range of mobile offerings that are delivered to consumers via a countrywide network of almost 6000 distributors. The ability to track product uptake geography wise has given the telecom giant a competitive edge. Here is how its Executive President - Enterprise Business and Technology, A.G. Rao achieved this.
Sponsored by TCS
How Efficient Network Operation Benefited Ericson
A case study on Network Monitoring / Management in TelecomPlan your work and work your plan is the mantra of every successful CIO. By turning a unit into a cost-efficient one, Tamal Chakravorty changed the way IT did business.
Aircel Expands its Reach, Begins PAN India Operations
A case study on Network Monitoring / Management in TelecomCIO 100 Winner: The project that cost Aircel and the outsourcer Rs 500 crore, went live in February 2009 and eight new circles were launched. Aircel ran product evaluation parallel to business process mapping, adopting Agile methodologies and empowering project teams.
Ericsson Bridges Business and IT to Cut Costs
A case study on Network Monitoring / Management in TelecomCIO 100 Winner: Tamal Chakravorty first created business SLAs (BSLA). Then he consolidated applications, jobs and datacenters and ensured services were wrapped in small packets to make them suitable for a pay-per-use model.
Telecom NZ Improves Data Warehouse Performance and Reduces Costs
A case study on Data Warehousing in TelecomTelecom NZ needed to migrate its core marketing data warehouse application, based on a 16-terabyte Oracle database, to the IBM Power platform. What's more, to get the most from the investment, the new hardware would also need to host the telecom comapany's mission-critical Integrated Customer Management System (ICMS) which was used by up to 3000 staff to record day-to-day transactions with their millions of customers. Here's the story on how they did it.
Sponsored by IBM
How Sistema Delinked CDMA from Mobile Handsets
A case study on Mobility in TelecomCIO 100 Winner: This project revolutionized the concept of CDMA mobile services in India by freeing the end-user from operator-locked handsets.
How Reliance Communications Evolved a GSM Platform in Record Time
A case study on Telecom in TelecomCIO 100 Winner: Till 2007-2008, Reliance offered only CDMA services to its customer base of 80 million. Once they decided to foray into the GSM market, they created a single IT platform to support both CDMA and GSM business processes, saving on cost.
A Standard Delivery Platform Ensures Consistency for Airtel Customers
A case study on CRM in TelecomCIO 100 Winner: The CIO of this telecom giant created a platform that provided consistent service experience to over a 100 million users across media - mobile, PC and TV
BT Consolidates, Streamlines Infrastructure E2E Testing
A case study on Telecom in TelecomBT, one of the world's leading providers of communications and technology services. It is committed to its mission to offer customers the maximum possible choice, by making available new products and services that would enable communications from anywhere to any device. Specifically, the company aimed to enhance the customer experience and increase speed to market while cutting costs. To make their offerings robust, the company realized the need for a stringent and well-managed End-to-End (E2E) testing service, which is crucial to ensure quality and interoperability. TCS was selected to provide an E2E managed Test service for Global Services and Common Infrastructure testing.
Sponsored by TCS
The Importance Of An Education For CIOs
A case study on Telecom in TelecomWhy an MBA can bring out the business leader your company needs you to be
