Case Studies
Latest Case Studies
Mahindra Finance Expands its Reach With Handhelds
A case study on The Internet in ServicesReach and speed are key to Mahindra & Mahindra Financial Services' thriving business in rural India. So, it empowered its field force with handhelds, creating 3,000 mini-branches in nine months.
How DTDC Delivers Growth with an Online Tracking App
A case study on Windows in ServicesKeeping track of consignments would be difficult in the fast-growing courier industry, but CDMA-based tracking systems have made it an easy task.
Open Source Fuels Winning Bids at Bonham’s
A case study on Open Source in Financial ServicesAn open source-based Technology infrastructure helped a mid-sized auction house compete with the industry heavyweights.
Project Management Revives Passport Computerization
A case study on Security in GovernmentExternal Affairs tried to computerize the passport department in 1986, but faced severe end-user resistance. Here's how NIC started again and turned the project around.
Indian Railways's Unreserved Ticketing System
A case study on The Internet in ServicesHow the Indian Railways overcame a logistical nightmare in a mission to change the customer experience of nearly 14 million people who travel with unreserved tickets everyday.
