Latest Case Studies in TELECOM
How Reliance Communications Evolved a GSM Platform in Record Time
A case study on Telecom in TelecomCIO 100 Winner: Till 2007-2008, Reliance offered only CDMA services to its customer base of 80 million. Once they decided to foray into the GSM market, they created a single IT platform to support both CDMA and GSM business processes, saving on cost.
BT Consolidates, Streamlines Infrastructure E2E Testing
A case study on Telecom in TelecomBT, one of the world's leading providers of communications and technology services. It is committed to its mission to offer customers the maximum possible choice, by making available new products and services that would enable communications from anywhere to any device. Specifically, the company aimed to enhance the customer experience and increase speed to market while cutting costs. To make their offerings robust, the company realized the need for a stringent and well-managed End-to-End (E2E) testing service, which is crucial to ensure quality and interoperability. TCS was selected to provide an E2E managed Test service for Global Services and Common Infrastructure testing.
Sponsored by TCS
VoIP enabled network helped Oracle Cut its Phone Bills by 80 percent
A case study on Networking in TelecomWith operations spread across the globe and 14,000 staffers, communication at i-flex was a nightmare. Until IT helped the company turn the tide in its favor.
Kingfisher Airlines Uses PDAs to Cut Queue Time
A case study on Security in TelecomPeople hate lines. Passengers on Kingfisher Airlines are no different. So, the IT team picked up the pace at check-in. Now no one ever needs to queue up again.
How Scanners Increased Customer Satisfaction at BSNL
A case study on Infrastructure in TelecomBSNL was among the first to computerize some of its operations, but with expansions, it turned into a confused mess. That's when they called on subscriber signatures to fix their problems.
The IT Perspective on Bharti Airtel’s Incredible Expansion
A case study on Security in TelecomBharti Airtel successfully meets the challenges of integrating its different businesses and staying in line with growth fuelled by mergers and acquisitions.
Customer Relationship Magic
A case study on Mobility in TelecomAirtel's optimal utilization of CRM implementation gives them the power to study the preferences of customers and customise their services.
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