Are CIOs the Most Qualified to be Business Leaders?

Ayes
Nays
Srinivasan Iyengar

For a comprehensive knowledge of operations and what makes the enterprise tick, the CIO role has no competition.


Srinivasan Iyengar

Aegon Religare, COO (former Director-IT & Change Management)

Zoeb  Adenwala

Having a detailed and horizontal view of an organization’s processes isn’t enough to be a good business leader.


Zoeb Adenwala

Essel Propack, Global CIO

The IT leader is the only executive with a bird’s eye view of an enterprise’s processes and priorities, not to mention its operational strengths challenges, and opportunities. Over the years, CIOs tend to gather secondary levels of expertise, be it finance, HR or operations because they work closely with such business processes. For a comprehensive knowledge of operations and what makes the enterprise tick, the CIO role has no competition. CIOs, in most organizations, have conceptualized and driven large-scale change initiatives—a huge benefit in times when most organizations need people who can seamlessly drive change. They have evolved from technologists to those who proactively contribute to realize and deliver business goals—as much as their business peers. Strategy has become routine for most CIOs and their ability to morph innovative technology into business goals is an advantage that not many other C-level executives have. CIOs are hardwired and naturally more adept at innovation. After all, which other field experiences as many dynamic changes as technology? Having been a part of both the roles, I feel that CIOs have a fairly high risk appetite—similar to their business peers. In this day and age, when seven out of every 10 new technologies fizz out in no time, taking a call on what technology to go for is itself a huge risk. And just as it is with business, these decisions need to be made quickly to keep up with the changing business demands. Also, business-IT alignment is a catchy phrase but it’s antiquated. How much a CIO is in tune with the organization, its customers, and environment is purely a matter of inclination. Any C-level person should think beyond his function as his role is much larger. A CIO who only thinks about servers may not be living upto his full potential.

I don’t believe that just having a detailed and horizontal view of an organization’s processes qualifies a CIO to be a good business leader. Sure, CIOs have in-depth knowledge of an organization’s processes and gaps, but is that knowledge sufficient to drive a business? A business role demands much more. A business leader’s competency is in exploring new markets, brand building, figuring what products would fulfill customers’ need, and positioning new offerings accordingly. He needs to know the industry and the competitive environment to be able to engage key decision-makers. He should also have financial acumen. Do CIOs have these skills? Also, a major part of being a good business leader is having a healthy risk appetite. That’s a huge differentiator. Compare that to a CIO’s role which has conventionally been to mitigate risks. The nature of our work demands that we ensure 99.99 percent uptimes—that can’t be compromised. But this nature has also groomed CIOs to be people who need a beta and then a pilot for their projects. Key decision making doesn’t allow that kind of luxury of time. When it comes to strategy, I do agree that a lot of CIOs have started strategizing and innovating and have are even on the boards of their organizations. But let’s ask ourselves an honest question: How many CIOs enjoy that privilege in their organizations? If business sees the strategic aspect in what CIOs do, then what’s the need for business-IT alignment? From what I have observed, some CIOs who have moved to business roles have primarily been people with a business background and technology acumen. Will it be equally easy for an outright techie to unlearn and relearn all the above mentioned skills? That’ll be a huge challenge.

 

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