Bank of India
The Honoree: With over 30 years of overall experience (15 of which have been in the BFSI sector) Pushpinder Singh, general manager and CIO, Bank of India, has been an integral part in the bank’s paradigm shift from branch banking to any branch banking. A goal-oriented individual with strong leadership capabilities, he has the ability to direct complex projects from concept to fully operational status. His experience in operational banking encompasses all areas including credit and forex. Singh has been specially chosen to lead challenging assignments that have specific goals, and was posted twice at theSingaporeCenter.
The Winning Project: Banks usually have a surfeit of physical forms that customers have to fill to avail of various services such as loans or opening bank accounts. This is time-consuming for customers as well as for bank employees. To enhance customer service by reducing turnaround time, the Bank of India enabled its account opening and loan application processes on the Internet. The bank has Internet-enabled the deposit account opening and loan application forms that can be accessed through various browsers and end-devices. These online forms are integrated with the backend line of business applications like core banking system. With accurate information available to the maker and checker, the efficiency in processing requests and responding to the customers is accelerated significantly.
About the Company: The Bank of India was founded in 1906 by a group of eminent businessmen from Mumbai. The bank was under private ownership and control till July 1969 when it was nationalized along with 13 other banks. Beginning with one office in Mumbai, with a paid-up capital of Rs 50 lakh and 50 employees, the bank has made a rapid growth over the years and metamorphosed into a mighty institution. It now has 4,322 branches inIndia spread. These branches are controlled through 50 zonal offices. There are 29 branches/offices (including five representative offices) and three subsidiaries and one joint venture abroad.