Ramandeep Singh Virdi

Interglobe Aviation (IndiGo)

CIO Honoree
Ramandeep Singh Virdi, Interglobe Aviation (IndiGo)

The Honoree: Ramandeep Singh Virdi joined IndiGo in December 2008. As the VP-IT, he is responsible for all IT functions at Interglobe Aviation. He has over 15 years of experience in IT infrastructure and project management, software, networking, and system administration. Prior to joining Indigo, he worked with HOD Software Development and then moved to head RampGreen Technologies, a subsidiary of vCustomer Services India. Virdi, who holds an M.Tech in computers and networks and an MBA from the University of Surrey, UK was also responsible for bringing down IndiGo’s multiple-layered support processes to a single step and a consequent reduction in man-power related costs. Virdi started his career in software development in 1993.

The Winning Project: Indigo’s cargo business needed to move away from its manual and paper-driven operations in order to reduce turn-around time for air waybill (AWB) processing, streamline customer facing processes, increase revenue, and finally move towards paperless operations. Virdi deployed a solution that moved each aspect of the cargo engagement like booking, delivery, and tracking to a web-based on-line environment. Though initially the project was aimed at automation of the complete core cargo operations and deploying an integrated financial revenue account solution, the project further enhanced its impact by creating a paperless airway bill processing capability and allowing easy online accessibility for its internal and external stakeholders. The unique custom software solution covered all aspects of its cargo business, right from pre-booking inquiries to sales, deliveries , invoicing,  revenue realization, taxation, reconciliation, and finally any fraud prevention and detection.

About the Company: IndiGo, the airline known for its ‘On Time Performance’ is India's largest and fastest growing low fare airline with a market share of 29.5 per cent. Operated by InterGlobe Aviation, IndiGo commenced its international operations in September, 2011 and works by the philosophy of offering fares that are always affordable, flights that are on time, and a travel experience that is hassle-free. With a fleet of 66 Airbus-A320 aircrafts and 422 daily flights, IndiGo flies to 33 destinations in India and five international destinations. IndiGo’s technical dispatch reliability – the ratio of the number of flights delayed because of technical faults to the total number of flights - is 99.91 percent making it the airline with the least number of cancellations in India.