Anand Sengupta is the CIO (India & Southeast Asia Pacific Region) at UTC Climate, Controls and Security for Carrier Airconditioning & Refrigeration. He is a strong information technology professional skilled in business process, customer relationship management (CRM), IT service management, IT strategy, and management.
The innovation management program revolved around a unique platform that helps in crowd sourcing ideas towards speedy implementation. It deploys social techniques, gamification principles, and persuasive elements to engage employees’ organisation-wide. Further it has an AI-based nudge engine that nudges employees (based on behaviour economics principles) to act in different phases of innovation cycle.
The functional heads seek ideas from employees, through challenges on the platform, open for specific number of days. Employees respond with their ideas, they enrich other’s ideas and vote the ideas. The platform drives collaboration and assists the idea evaluators through inbuilt algorithms which ensure speedy curation and feedback. The platform ensures the project benefits, milestones etc. are captured to nudge team members for speedy implementation and benefit realization.
Multiple idea challenges were launched and there has been successful participation with some ideas being implemented.