Digital Innovation Strategy
Happiest Minds has been in the forefront of using technology that promote employee productivity and collaboration. This time too, aiming for the same, the company launched a smart intranet called, ‘SmilesCentral’ that serves as a single platform for employees to perform their daily activities.
A collaborative platform backed by cognitive intelligence SmilesCentral allows easy access to policies, standard company collateral, skill and people search, proposal information, project related information, automation of workflows in leave and service desk management. It has a ‘google search’ like interface that gives personalized and promoted search results based on the user inputs and has the ability to trigger a chat bot if an interactive service is needed. It also highlights information, based on features like SEO and search tags and cognitive intelligence. If the search is for a java skilled person then the platform correlates information from the project management system, skill information in HRMS, documents created by users in SharePoint and OneDrive to locate the most appropriate talent to meet the requirement. This increases employee productivity and builds strong foundation for an open collaborative ecosystem.