Kapil Mehrotra is responsible for Information Systems function in the HCL Healthcare. Mehrotra has around 22 years of experience in consulting, mobile technologies, insurance, banking and healthcare industries. He joined HCL Healthcare in 2016 and prior to HCL Healthcare he has worked with Artemis Hospital, Apollo Munich Health Insurance, iYogi and Aviva Life Insurance. He has extensive experience in cyber security, IT infrastructure, applications, development and deployment of IT strategy, systems and integration projects for domestic and international clients.
HCL healthcare developed a patient portal. The portal is an internet-based web-portal for HCL Healthcare’s customers. The portal helps the company’s customers to track their individual customer lifecycle for the health check, including registration, call center work flow, services tracking, claims and reports. Patient provide their personal information to register on the web-portal which has integration with the SAP through web service. The various stake holders of the web-portal/program can view the progress of the patient’s lifecycle at backend for effective governance of the program.
It was a challenge for the company to expose personal information of the patients, due to the GDPR guidelines. Hence, the company achieved this through the integration with SAP. This was further customized with very high security (including encryption) and complete integration of the systems and processes.