Neha Kini heads the IT division at Vedanta-Sterlite Copper. She has been with the company for 17+ years and has an expertise in strategizing, planning and executing IT-led business transformation projects. Kini is also a former CIO100 honoree.
IT Change management is crucial for any organization as every IT landscape undergoes change in one or the other way. As more and more business processes are being automated, a failure to manage change well will result in a failure to meet service commitments.
Vedanta-Sterlite Copper implemented a one-stop solution manager to automate end-to-end process, manage the incidents, changes and problems centrally using the defined change management and incident management process. The multiple standard roles in SOLMAN tool also facilitates proper authorization with segregation of duties. Also there is efficient and smooth project management. Real time status reporting and tickets processing with dashboards is available.
The benefits from the project were multifold for the organization. There were improved IT initiatives management, and release management with better user experience. IT key user wise ticket distribution was enabled for monitoring the key user efficiency. It also helped to improve compliance requirements and audit ratings. It maps to all functions and has a simple but flexible user interface. Lastly, the solution manager provides detailed reporting and monitoring on system health and performance thereby confirming system availability.