Nitant Desai is Chief Centralized Operations & Technology Officer at PNB Housing Finance. With 25 years plus of rich experience, he has played senior roles for financial organizations including HDFC Standard Life Insurance, Union National Bank, ICICI Bank, etc.
uConnect is a collaborative platform that simplifies the way business partners interact with PNB Housing Finance, geared up to accelerate the pace of country’s fastest growing housing finance company. The platform gives real-time updates that help you instantly track and verify your tasks with advanced geo-tagging feature.
uConnect is a functional project engaging multiple teams wherein the digital team along with inputs from marketing and customer services teams play key roles by putting customer at the center, and ensuring delightful customer experience. Revenue Assurance Team also plays a major role by ensuring all transactions are reconciled on daily basis, and refund scenarios are handled seamlessly. The Finance team also contributes to ensuring invoices are generated for all customers along with tax break ups and other relevant details.