Radhakrishna Pillai
CIO Sep 14th 2015

Digital Innovation Strategy

SRL Diagnostics undertook a project to digitalize its logistics operations in Mumbai and Delhi NCR region. The riders were provided a mobile device with an app for tracking sample collection and delivery to the labs.  Reaching the labs with the samples on time is very critical for lab operations.  The Digital Transformation (DX) executed by SRL logistics ensured that the samples collected were delivered on time and in the best possible condition, with an added layer of visibility to the operations.

This was done by adopting intelligent automation techniques. The solution gives real-time visibility to monitor the pre-analytical process of lab operations. The back-end team of logistics function can monitor the sample pickup at collection center by riders, sample handover to connectors and sample delivery at lab along with route tracking of the riders. The complete process is master driven by defining the routes of the riders and planned pickup time. The project helped to improve the service quality for the clients by reducing the transit time, providing visibility on ETA’s of samples and predicting delay.

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