Rajeev Agarwal is General Manager (MS & IT) at HAL (Hindustan Aeronautics Ltd.). An industry veteran, Rajeev Agarwal has spearheaded Information Technology at HAL for over a decade. He has successfully led the implementation of several ERP and IT infra projects at the company.
With the goal of leveraging power of data, HAL implemented a project (TIPSTER) where KPIs of all departments were made available to everyone with the organizations. It included parameters like best performing division and ranking of user’s division with respect to that. This project was linked with active directory so that a user can access relevant information from his system.
It ensures customized content for each user and has broken down information silos using the power of business intelligence, analytics, and CRM solution.
The results include instant online delivery leading to customer delight. From the lowest strata of management to the Chairman of the company, the interface opens for every user as soon as they log in and presents all KPIs, their tasks and meetings for the day.