Sumit Puri
CIO Aug 30th 2017

Sumit Puri, CIO at Max Healthcare, is an execution-focused, proactive leader with over 24 years of experience in technology and operations at leading corporations in Asia. His track record reflects driving enterprise digital strategy and process transformation in organizations across multiple countries. He has previously worked with ICICI Prudential and GE Capital.

Digital Strategy:

Max Healthcare has an established emergency ambulance service focused on prompt patient safety and care. In emergency situations time is of essence, where administering timely clinical care during the first 60 minutes (referred as the Golden Hour), plays a crucial role in saving a life, especially for patients suffering from life threatening conditions like heart attack, head injuries, internal bleeding, and stroke.

The project was about digitizing the clinical and operational aspects of the emergency services using technology and provide a connected ecosystem for ambulance staff, Emergency Response (ER) personnel at central command center and all 14 group hospital ER staff. The current process had various challenges with major dependence on manual coordination for receiving calls, dispatch of ambulance, ER readiness for receiving the patient as the ER clinician had to rely on clinical information shared by the paramedic on phone, to name a few.


With the launch of bike ambulance paramedics equipped with tablets,  using the mobile smart ambulance ER application and Google Maps, the time to reach the patient and providing first aid has significantly come down to under 15 minutes from 35 minutes.

With the introduction of Vios sensor devices which can provide immediate point of care diagnostics and monitor six vital clinical parameters including ECG, BP, PR and SpO2, individual patient’s clinical information can now be viewed in real-time at the ER command center. This helps in ER preparedness for receiving the patient, as well as continuous remote monitoring of the patient. Over 30 lives have been saved in four months since launch. Patient satisfaction scores have improved from 70 percent to 93 percent and the records are 100 percent paperless.