Thomson Thomas
CIO Sep 14th 2015

In an effort to decrease turnaround time at different phases of the sales cycle, as well as provide better customer care and a real-time experience via mobile, HDFC Standard Life Insurance developed Mobility 2.

The solution is enabled with stack integration, GPS capabilities, process automation, supervisor effectiveness, customer servicing capabilities for sales, offline mobile based e-verification and engagement and learning. The customer can now request services like receipts, address change, fund switch, fund redirection and minor alternations on the app itself at all times.

The company has witnessed several benefits of the solution to a great extent including higher number of proposal logins, reduction in scrutiny time, and creation of one additional lead per month. The project also helped the team in reducing the non-productive hours by 10 percent.

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