- Business Intelligence
- Software as a Service (SaaS)
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Service-Oriented Architecture (SOA)
What will you learn
What is a service?
What's the difference between SOA and web services?
How do I know whether I should adopt SOA as a strategy?
What are the advantages of SOA?
Advantages of service-oriented development:
Advantages of an SOA strategy:
How do I balance the need for architecture planning in SOA with the need to prove value to the business quickly?
How do I know which services will provide the most value for my investment?
How will SOA affect my IT group?
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Virtualization
What will you learn
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Green IT
What will you learn
What is sustainable IT?
What is sustainable IT manufacturing?
What is sustainable IT management and use?
What is sustainable IT disposal?
What is the goal of sustainable IT?
What does it have to do with me?
Can it help my company?
How can I cut my energy bills?
How can I make my data center more efficient?
How can I reduce my electricity consumption on the desktop?
Is the government forcing me to be green?
How do I recycle IT equipment?
How can IT make my operations greener?
How can I get executives' attention?
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Mobile Security
What will you learn
Where do I start when securing mobile devices?
Who is responsible for device security?
What security do mobile devices need?
For the mobile devices I do need, isn't password protection sufficient?
So how do I secure the data itself?
How do I manage passwords and encryption across the devices?
I can't find sufficient security tools for PDAs, smart phones and so on. So how do I handle them?
Are there other risks I should watch out for?
What does mobile security cost to implement?
- Enterprise 2.0
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Change Management
What will you learn
What is change management?
Why is change management so hard?
What are the business benefits of change management?
What is a change control board, and who exactly belongs on it?
What is a change request, and what kind of information should it include?
What are the intangible elements of successful change-management processes?
How important is change management compared to other quasi-technical processes?
What about the importance of change-management software compared to other business process or application lifecycle management tools?
When is change management most important?
What are some common change patterns that pop up that need to be managed?
How do I put these common change-management patterns to rest?
How do I measure the success of my change-management process?
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Business Continuity and Disaster Recovery Planning
What will you learn
"Disaster recovery" seems pretty self-explanatory. Is there any difference between that and "business continuity planning"?
What do these plans include?
Where do I start?
Here are 10 absolute basics your plan should cover:
Can you give me some examples of things companies have discovered through testing?
What are the top mistakes that companies make in disaster recovery?
I still have a binder with our Y2K contingency plan. Will that work?
Can we outsource our contingency measures?
What advice would you give to security executives who need to convince of the need for disaster recovery plans? What arguments are most effective?
Continuity planning comes down to basic risk management: How much risk can your company tolerate, and how much is it willing to spend?
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Outsourcing
What will you learn
What is outsourcing?
Why outsource?
ITO, BPO, KPO-what's the difference?
Why is outsourcing so hard?
How is outsourcing priced?
What about bundling?
What is an SLA?
What is the best length for an outsourcing contract?
Should I outsource everything to one vendor? Or should I use a best-of-breed approach?
How do I decide what vendor or vendors to work with?
Can I get outside help with this decision?
Do you have any tips for negotiations?
What are the "hidden costs" of outsourcing?
What do I need to know about the transition period?
How important is ongoing relationship management to outsourcing success?
Where's the best place in the world to outsource IT?
What if outsourcing doesn't work out? Can I just bring the work back in?
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Service-Level Agreements (SLAs)
What will you learn
What is an SLA?
Why is it important to have an SLA?
Which side should prepare the SLA?
What are the basic components of an SLA?
What about indemnification?
Are SLAs transferable to a third-party provider?
How can I be sure the service provider is meeting the service levels set out in the SLA?
What is SLA monitoring and verification?
What are some SLA metrics?
What should I consider when selecting metrics for my SLA?
What are the typical uptime provisions for an IT network services provider?
Should we review our SLAs periodically?
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IT Governance
What will you learn
What is IT governance?
Is it something every organization needs?
What are the drivers that motivate organizations to implement IT governance infrastructures?
What's the business case? That is, how can I convince top management that we need to do this?
What are the major focus areas that make up IT governance?
This appears pretty complicated; how do you actually implement everything involved in IT governance?
There are a lot of framework choices. How do I choose?
Can we do this alone, or should we get some outside help?
What can go wrong if it's not implemented effectively?
What are some tips for making sure it goes smoothly and delivers positive results?
- Web 2.0
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Enterprise Blogs and Wikis
What will you learn
What are blogs?
what are wikis?
what is social softare?
how can blogs and wikis benefits my business?
Why should I care about blogs and wikis?
What blog- or wiki-related challenges should I watch out for?
What types of blog technologies should I know about?
What types of wiki technologies should I know about?
What blog terminology should I know?
What wiki terminology should I know?
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Knowledge Management
What will you learn
What is knowledge management (KM)?
What constitutes intellectual or knowledge-based assets?
Besides using technology, how else can tacit knowledge be transferred?
What benefits can companies expect from KM?
How can I sell a KM project in my organization?
How can I demonstrate the value of a KM initiative?
Is there a best way to approach KM?
What are the challenges of KM?
How can I gain support for my KM effort and get people to use the systems and processes we're putting in place to facilitate KM?
Who should lead KM efforts?
What technologies can support KM?
What is social network analysis (SNA) and how is it related to KM?
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Wireless
What will you learn
What does "wireless" mean?
What's the difference between wireless and mobile?
Today's wireless technology-cellular networks
Tomorrow's wireless technology
Cingular Wireless and T-Mobile
Data-only connections
How do wireless networks work?
More on LANs
More on WANs
What have been the traditional hurdles to wireless adoption?
Is the landscape any different today?
What are the limitations of wireless?
Do I really need wireless?
What about ROI?
What about security?
Challenges
Recent improvements
Getting started
How will wireless technology overcome the limited channels and interference in highly dense areas?
Is the security risk in wireless higher as compared to cabled network?
What is the biggest mistake companies are making concerning the implementation of wireless?
Can a wireless system be hidden from all discovery?
Checklist-8 things you need to know
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ID Management
What will you learn
What is identity management?
Why should I care about identity management?
How can an identity management system benefit my business?
How do identity management systems work?
What is Federated Identity Management?
What challenges or risks does implementing an identity management solution present?
What terminology should I know?
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IT Project Management
What will you learn
What are the basic principles of IT project management?
Why do IT projects fail so often?
How do I determine if a project is going to fail once it's in motion?
When should a project be canceled?
How can I ensure that my projects are successful?
What are some common project-management methodologies, and which work best for various kinds of IT projects?
Some companies have project-management offices. What's their purpose, and should I create one?
How much authority should a project manager have?
What certifications are available for project managers, and are they important?
Our business moves very fast while our projects seem to move slowly. What strategies can we use to get our projects up to speed?
Regulations, laws and standards are common in my industry. How will they impact my IT projects?
I want to send my project managers through project-management training. What should they get out of it, and how do I know it's worthwhile?
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Supply Chain Management (SCM)
What will you learn
What is supply chain management?
What does supply chain management software do?
What is the relationship between ERP, CRM and SCM?
What is the goal of installing supply chain management software?
What is supply chain collaboration?
What are the roadblocks to installing supply chain software?
What is the extended supply chain?
What is the impact of globalization on the supply chain?
How has radio frequency identification (RFID) technology affected the supply chain?
What is the impact of responsible sourcing, environmental sustainability and the "green" movement on the supply chain?
What effect are on-demand software and software-as-a-service (SaaS) product offerings having on supply chain management?
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Customer Relationship Management (CRM)
What will you learn
What is CRM?
What is the goal of CRM?
That sounds rosy. How does it happen?
Are there any indications of the need for a CRM project?
How long will it take to get CRM in place?
How much does CRM cost?
What are advantages of hosted or on-demand CRM vs. on-premise and vice versa?
What are the keys to successful CRM implementation?
Which division should run the CRM project?
What causes CRM projects to fail?
What industries are leading the way in CRM implementations?
Which industry is behind the curve?
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VoIP
What will you learn
What does VoIP mean and what does it do?
How does VoIP work?
How does IP telephony differ from traditional telephony?
What are the advantages of VoIP?
What are the disadvantages of VoIP?
What does the IP telephony market look like?
Do Skype and Vonage have anything to do with VoIP?
What about security issues?
How are CIOs using VoIP right now?
Three tips for VoIP rollouts
- Open Source
-
Business Process Management (BPM)
What will you learn
What is BPM?
Can I see a quick example?
What does BPM provide that other enterprise applications do not?
How does BPM fit in with legacy, ERP and other enterprise systems?
What kinds of business processes are typically the best candidates for BPM?
It seems like everyone is selling BPM; what does the BPM vendor landscape look like?
Some key considerations when evaluating BPM vendors include:
How is BPM related to service-oriented architecture (SOA)?
Are there any standards being developed for BPM?
What does BPM cost? What are the hidden costs?
What is involved in implementing BPM?
How do companies organize their BPM projects? Who should own a BPM initiative, business or IT?
How do I build a business case for BPM?
How do I measure and actually get ROI from a BPM project?
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Agile Programming
What will you learn
What Are the Business Reasons for Using Agile?
What Makes Agile Programming Different?
Won't I Have to Do a Lot of Extra Work?
What's Different, Besides Working in Iterations?
Won't Working Like this Change Our Corporate Culture?
When Should I Avoid Using Agile Programming Techniques?
Is There Just One Kind of Agile Programming?
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Balanced Scorecard
What will you learn
What is a "balanced scorecard"?
What are the benefits of implementing a balanced scorecard?
How is it different from other methodologies, such as Six Sigma, activity-based costing and IT governance?
Does every organization need a balanced scorecard of some type?
Who is the champion within the organization?
How can you determine your scorecard measures?
Are there software tools that can help?
What if you choose not to use off-the-shelf software?
What are the challenges when implementing a balanced scorecard?
How can you determine ROI?
Can you dip a toe in the water, or is it an all-or-nothing proposition?
Even with tools, consultants and books, this is a huge undertaking. Are there general guidelines available?
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Enterprise Resource Planning (ERP)
What will you learn
What is ERP?
How can ERP improve a company's business performance?
How long will an ERP project take?
What will ERP fix in my business?
Will ERP fit the ways I do business?
What does ERP really cost?
When will I get payback from ERP-and how much will it be?
What are the hidden costs of ERP?
Why do ERP projects fail so often?
How do I configure ERP software?
How do companies organize their ERP projects?
How does ERP fit with e-commerce?
How do on-demand and software-as-a-service ERP applications work?
How do I know my ERP data is any good?
Just how important have ERP systems become?
- Capability Maturity Model Integration (CMMI)
- IT Infrastructure Library
- Network Monitoring
-
E-Commerce
What will you learn
What is B2C e-commerce?
What is the difference between B2C and B2B e-commerce?
Why was there so much hype surrounding B2C e-commerce when it got its start in the late 1990s?
How should companies organize their B2C initiative?
What are the major challenges of B2C e-commerce?
What is channel conflict and how can I avoid it?
Can B2C e-commerce be profitable?
Do I need a privacy policy for my B2C initiative?
Do I have to worry about Internet taxation?
- E-Mail Management
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Vendor Management
What will you learn
What is the overarching trend in vendor management today?
How should I prioritize the time I set aside to deal with vendors?
What's the evidence that forging more strategic, collaborative relationships with vendors actually works?
How do I think about and negotiate pricing issues with vendors?
I need to cut the cord with a vendor. What should I do?
- An Introduction to Capturing and Measuring IT Value
- Business Intelligence
- Software as a Service (SaaS)
- Service-Oriented Architecture (SOA)
- Virtualization
- Green IT
- Mobile Security
- Enterprise 2.0
- Change Management
- Business Continuity and Disaster Recovery Planning
- Outsourcing
- Service-Level Agreements (SLAs)
- IT Governance
- Web 2.0
- Enterprise Blogs and Wikis
- Knowledge Management
- Wireless
- ID Management
- IT Project Management
- Supply Chain Management (SCM)
- Customer Relationship Management (CRM)
- VoIP
- Open Source
- Business Process Management (BPM)
- Agile Programming
- Balanced Scorecard
- Enterprise Resource Planning (ERP)
- Capability Maturity Model Integration (CMMI)
- IT Infrastructure Library
- Network Monitoring
- E-Commerce
- E-Mail Management
- Vendor Management
- An Introduction to Capturing and Measuring IT Value
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