A leading Singapore based Electronic Manufacturing Service company was finding it increasingly difficult to manage its helpdesk services in a timely and cost-effective manner. The solution was to provide centralized helpdesk services and IT Infrastructure management that included network, desktop and peripheral support. All IT related activities were consolidated and centralized, which helped resolve and respond quickly to any end-user problems. This improved the quality of service to end users and also reduced costs but helped the company focus on its core business, to reduce cost and increase efficiency.
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