Mindtree, global technology services and digital transformation company, announced that it has opened its first North America-based network operations center (NOC) in Scottsdale, Arizona, to support its growing Infrastructure Management Services business. Based on the successful model of the company’s Chennai and Bangalore NOCs, Mindtree can provide a broader range of options for clients seeking the best-in-class support of IT applications and infrastructure.
The facility accommodates as many as 30 employees per shift across three shifts, to give 24/7 coverage. The center is equipped with state-of-the-art technology to display real-time details on incidents, network performance, and other critical parameters.
The Scottsdale NOC will provide infrastructure and application operations support to clients, spanning service desk, level 1, level 2 and level 3 remote monitoring and management services. Key clients from the banking, financial services, and insurance sectors have already committed to engaging with the Scottsdale NOC.
This new facility also allows Mindtree to meet specific compliance requirements where monitoring must be done within the U.S. and by U.S. citizens when security clearance is required.
“This state-of-the-art facility brings us even closer to our strategic clients. With this NOC, we’re further extending our follow-the-sun model, where support is seamlessly transferred between offices in different time zones for maximum responsiveness,” said Paul Gottsegen, CMO and America's region head of Mindtree. “Additionally, it gives us to level 3 support capability within the U.S. and an onshore site reliability engineering presence.”
Mindtree continues to build up its local client servicing capabilities and onshore preparedness in the U.S. through strategic investments such as the launch of the company’s first international Digital Pumpkin innovation hub in New Jersey, which opened in September. The opening of the NOC in Scottsdale aligns with Mindtree’s recent initiatives geared towards stronger collaboration and co-innovation with clients in the U.S. market. These investments are positioned to support technology transformation across both ‘run-the-business’ and ‘grow-the-business’ initiatives.