The past year has been dotted with many initiatives for enterprises. With digital transformation going mainstream and emerging technologies being used for customer experience, a CIO has had to evolve too. But the evolving CIO role hasn’t been easy. IT leaders’ transformation has been one where the focus shifted, the comradery with other departments improved and their say in matters like budgets mattered.
Innovation seems to the buzzword for another three years for IT leaders. CIOs are shifting focus from the regular improving IT operations and implementing new systems. Rather, they would focus on driving business innovation and developing business strategy.
IT’s involvement in LoB budgets is in varying degrees, but 2018 will be a game changer in many aspects. CIO will be mostly involved in three important parts. First, advising on technology solutions to address business initiatives. Second, provide a particular LoB with project management support and negotiate IT supplier contracts.
IT cannot win any battle single-handedly in an enterprise. When it comes to determining the needs and requirements, 47 percent of IT leaders agree to consult the marketing team. In the coming year, CIO will consult with the marketing teams for meeting and evaluating potential vendors, and negotiating term of SLAs. Marketing inputs will be valuable even while purchasing the solution, and overseeing its implementation.
Businesses today insist on and prioritize enhancing customer experience for positive outcomes. Therefore, part of the onus falls on the IT leader too to interact directly with the customer at regular intervals of the project cycle. In the survey conducted, 60 percent of IT leaders meet the customers frequently (daily or weekly) and 5 percent of IT leaders never meet the customers.
Today, digitization is synonymous with the modern-day enterprise. Hence, IT leaders are scrambling to head toward the digital goal. But the catalyst to digital transformation, say 34 percent of CIOs, is identifying parts of the business to be transformed with digital technologies. Transforming customer experience with emerging technologies form the catalyst for 33 percent of IT leaders.
With the threat landscape evolving too, IT leaders are also focused on the security budget. More than 50 percent of respondents have security budgets in 5 to 20 percent of total IT budgets. And 63 percent of respondents believe that tightly integrated, IT security strategy is an integral part of overall IT strategy and roadmaps.