CIOs bullish on customer experience: SOTC 2017

Digital transformation is not a one-off event, it brings along a tsunami of changes that will change the dynamics of IT forever.

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The State of the CIO 2017 survey digs into the mind of the CIO to get the insider’s view on C-suite relationships, customer dynamics and how the modern day CIO is looking at transformation in technology.

The State of the CIO 2017 survey digs into the mind of the CIO to get the insider’s view on C-suite relationships, customer dynamics and how the modern day CIO is looking at transformation in technology.

This slideshow is an extract from the results of the State of the CIO Survey 2017 conducted by IDG Media. This also formed a part of the Tech Agenda 2017 held in Mumbai and Delhi recently.
The tech industry is ripe for disruption, with the added flavors of political upheavals, change in regulations, and the ever evolving tech landscape.

The tech industry is ripe for disruption, with the added flavors of political upheavals, change in regulations, and the ever evolving tech landscape.

 
Will the approach to IT budgeting change? The survey suggests status quo will shake up soon, as other line of businesses will be a factor in deciding IT budgets by 2019.

Will the approach to IT budgeting change? The survey suggests status quo will shake up soon, as other line of businesses will be a factor in deciding IT budgets by 2019.

 
The dynamics of IT have changed, with IT teams more in sync with the business units and LOBs of an organization, innovating and delivering each step of the way.

The dynamics of IT have changed, with IT teams more in sync with the business units and LOBs of an organization, innovating and delivering each step of the way.

 
Customer is the king. More than half of the survey respondents admitted that bettering the customer experience is what primarily drives their IT investments.

Customer is the king. More than half of the survey respondents admitted that bettering the customer experience is what primarily drives their IT investments.

 
While customer experience is becoming a prime factor that drives business strategy, IT managers’ direct involvement with external customers is still limited.

While customer experience is becoming a prime factor that drives business strategy, IT managers’ direct involvement with external customers is still limited.

 
CIOs are hopeful that by year end, the level of communication between customer and IT teams will increase, but they are not placing all their eggs in that basket.

CIOs are hopeful that by year end, the level of communication between customer and IT teams will increase, but they are not placing all their eggs in that basket.

This slideshow is an extract from the results of the State of the CIO Survey 2017 conducted by IDG Media. This also formed a part of the Tech Agenda 2017 held in Mumbai and Delhi recently.
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