Decathlon has been using Freshdesk for over four years now and today they are a team of 45 customer support reps using Freshdesk. Freshdesk has thus contributed to the vision of Decathlon to make sports accessible to all.
Roadmap to providing an immersive customer experience and the technology that goes behind making Freshworks’ products adaptable and intuitive: Sidharth Malik, Chief Revenue Officer at Freshworks, talks to IDG Media.
Customer experience offered by e-commerce companies has come a long way in the past 17 years. Here is a look at what are the latest technologies companies to keep customers coming back to their site.
To retain market share the retail moves to omni-channel but here are a few challenges it has to face.
Here’s how e-commerce companies can leverage technology to get actionable business insights and effectively target millennials in 2018.
With over a million deliveries each day, the time is here when technologies such as IoT and automation are put in place to ensure faster, smoother and automated deliveries.
Augmented and Virtual reality (AR/VR) technologies are revolutionizing the way people shop for products and e-commerce enterprises can deliver superior customer experiences.
While mobile offers a great option for customer engagement for retailers, they should look at providing an omni-channel experience for maximum sales conversions.
Content might be just the competitive alpha that your ecommerce setup needs.
The physical and digital worlds are converging, and seamless shopping is table stakes for today’s retailers. These are pushing them to create unified experiences for their customers, with intelligent integration of data to customize every interaction.