1800-Flowers.com leverages state-of-the-art contact center solution to reduce call agents by 56,000
Executive Summary
1-800-FLOWERS.COM is one of New York's leading retailers of flowers and gifts. Delivering consistent, convenient customer service is critical for 1-800-FLOWERS.COM. Effectively managing customer contacts and buying behavior was needed to analyze and implement new sales and service strategies which were aimed at personalizing relationships with customers. The company recognized that upgrading to a voice activated response system with broad self-service features would provide a tremendous opportunity to reduce costs, while enabling it to deliver a higher level of service.
Learn how 1-800-FLOWERS.COM provides outstanding sales assistance and highly personalized customer service around the clock even while it reduced call agents by nearly 56,000.
