Delivering Reliable BPO Services
Executive Summary
Reliable Business Solutions and Services (RBSS) provides domestic customer acquisition and retention, call center, and transaction processing services. As a BPO organization RBSS has strict service level agreements (SLA) in place with each client. To be successful within this highly competitive industry, RBSS required an agile, standardized IT infrastructure that could store call data recorded during customer interactions for time period as specified by clients and ensure the company met compliance regulations.
To meet the requirements of growing business and mobile senior management team, RBSS chose to standardize their IT environment on Dell, a long-term partner of the Reliable Group. Read on to find out how it deployed such an agile infrastructure.
