Genesys Helps Manchester Unity Reduce Call Wait Times, Improve Service and Much More
Executive Summary
Private health insurance, financial products and retirement services provider Manchester Unity had been investigating new contact centre technology for almost two years, when two major events forced a decision. First, the organisation moved its head office to a new building at St Leonards in Sydney’s north. At the same time, Manchester Unity acquired its previously outsourced call centre operation, bringing the business in house for better control over performance and costs.
