Increase Customer Loyalty and Reduce Contact Center Costs with Proactive Contact

This paper introduces the concept of proactive contact and describes the overall objectives and business goals associated with it. The paper then illustrates the technical requirements of a proactive contact solution to meet those business objectives. Finally, it outlines the Genesys Proactive Contact solution and its role in the Dynamic Contact Center.

Genesys May 05th 2009

No. of Pages: 19

This paper introduces the concept of proactive contact and describes the overall objectives and business goals associated with it. The paper then illustrates the technical requirements of a proactive contact solution to meet those business objectives. Finally, it outlines the Genesys Proactive Contact solution and its role in the Dynamic Contact Center.

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