Case Studies
Latest Sponsored Case Studies By source
1800-Flowers.com leverages state-of-the-art contact center solution to reduce call agents by 56,000
A case study on CRM in1-800-FLOWERS.COM is one of New York's leading retailers of flowers and gifts. Delivering consistent, convenient customer service is critical for 1-800-FLOWERS.COM. Effectively managing customer contacts and buying behavior was needed to analyze and implement new sales and service strategies which were aimed at personalizing relationships with customers.
Sponsored by GenesysVirgin Mobile Leverages Cutting Edge Contact Center Solutions to Meet its Growth Demands
A case study on CRM inVirgin Mobile had to build an organization infrastructure to accommodate an aggressive growth strategy. The company's focus on the youth market meant that the contact center would need to support SMS, Web, chat, and e-mail channels. It became very important to choose a contact center solution that could meet the extensive requirements.
Sponsored by GenesysOptimus Leverages Genesys SIP CRM Solution to Solve its Growth Pain
A case study on CRM inOptimus, a leading BPO provider was experiencing growth pains putting pressure on its ability to compete and to deliver campaigns on time. The Optimus IT team began evaluating several CRM solutions to meet its challenges and chose a modular open standards Genesys SIP CRM solution.
Sponsored by GenesysHow AEON Thailand Increased its Call Center Efficiency with Genesys
A case study on Environment inAEON Thailand's outstanding success in the marketplace resulted in perennial double-digit growth, but added more pressure on the company’s support centres. To address these challenges, AEON decided to invest in a call centre environment that would dynamically handle all inbound and outbound interactions.
Sponsored by GenesysGenesys Helps Manchester Unity Reduce Call Wait Times, Improve Service and Much More
A case study on Environment inPrivate health insurance, financial products and retirement services provider Manchester Unity had been investigating new contact centre technology for almost two years, when two major events forced a decision.
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