64 percent of customer service interactions will be enabled via self-service and 21 percent will include some level of agent-assisted self-service. Consumers increasingly expect to be able to solve most issues on their own, without having to reach out to a brand for support.
As Jacon Technologies’ newly crowned inaugural group CIO, Matt Gardiner is eager to rev up activity in the company’s digital transformation journey, which admittedly has been immature at best.
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UNSW associate professor Julien Epps is confident and hopeful the power of vocal analysis technology using machine learning will help in the detection and prevention of suicide and depression.
Two years ago, the enterprise team at the ANZ Group found themselves juggling an IT ecosystem which at times its enterprise team could best describe as a car wreck.
Ajay Vij has been named as the new Chief Information Officer (CIO) at Fortis Healthcare, after Veneeth Purushotaman joined Aster DM Healthcare as Group CIO.
Founded at MIT, the innovative startup moved operations to Singapore to take advantage of its position as a trade hub, its talent pool and supportive business environment
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Accenture’s Research finds that only 20 percent of Indian business leaders believe their workforce has the skills needed to work with advanced technologies such as AI