Topic: retail

Can fintechs and banks live harmoniously?

Now that open banking has come into force many are predicting that nimble fintech companies will be able to leverage customer data - with their permission - to further disrupt the big banks.

Checking in with the chatbots

The rise and rise of chatbots in Australia has been impressive. Recent roll-outs of virtual assistants include NIB Health Funds’ Nibby, Domino's Pizza’s DRU Assist, and Jetstar’s chatbot Jess. Banks are particularly fond of the technology, with UBank’s RoboChat, NAB’s “digital virtual banker”, CBA’s Ceba and AMP’s Rosie among those implemented in customer facing roles.

Reskilling facilitates agile IT in the digital era

CIOs cross-train employees in a variety of ways to round out their staffs’ skills for the digital age. Here CIOs share their reskilling strategies and lessons learned.

GST anniversary: The impact on Indian enterprises

With multiple challenges around compliance, stakeholders across the various sectors are pushing the GST Council to make a foolproof centralized registration mechanism and expedite tax refunds. 

IT mission, vision and values statements: Foundations for success

Compelling vision, mission, and value statements provide brief but powerful descriptions of an enterprise’s purpose and method of operating.

The top 5 change management tools

With digital transformations on the rise, change management software is becoming increasingly recognized as a necessary tool to help companies transition smoothly.

Want a more digital workplace? You’ll have to overcome resistance to tech

Younger and older employees tend to be more receptive to new ways of working than those in the middle, according to Gartner.

Google to enter e-commerce business; Flipkart, Amazon might suffer huge losses

If the reports are to be believed, the tech giant is expected to launch its services by Diwali, later this year. 

How to innovate with analytics and deliver real business value

Advanced analytics, artificial intelligence and machine learning are top of mind for many organizations looking to discover true business value, according to Bob Messier, SAS vice-president of marketing and customer engagement.

Bankwest transformation “absolutely about survival”: Andy Weir

Bankwest isn’t embarking on a digital transformation because it’s trying to be ‘cool or trendy’ or do something different to its competitors. The transformation is “absolutely about survival” and making sure the bank can exist in an increasingly digital environment, says its tech boss Andy Weir.