Now that open banking has come into force many are predicting that nimble fintech companies will be able to leverage customer data - with their permission - to further disrupt the big banks.
The rise and rise of chatbots in Australia has been impressive. Recent roll-outs of virtual assistants include NIB Health Funds’ Nibby, Domino's Pizza’s DRU Assist, and Jetstar’s chatbot Jess. Banks are particularly fond of the technology, with UBank’s RoboChat, NAB’s “digital virtual banker”, CBA’s Ceba and AMP’s Rosie among those implemented in customer facing roles.
CIOs cross-train employees in a variety of ways to round out their staffs’ skills for the digital age. Here CIOs share their reskilling strategies and lessons learned.
With multiple challenges around compliance, stakeholders across the various sectors are pushing the GST Council to make a foolproof centralized registration mechanism and expedite tax refunds.
Compelling vision, mission, and value statements provide brief but powerful descriptions of an enterprise’s purpose and method of operating.
Advanced analytics, artificial intelligence and machine learning are top of mind for many organizations looking to discover true business value, according to Bob Messier, SAS vice-president of marketing and customer engagement.
Bankwest isn’t embarking on a digital transformation because it’s trying to be ‘cool or trendy’ or do something different to its competitors. The transformation is “absolutely about survival” and making sure the bank can exist in an increasingly digital environment, says its tech boss Andy Weir.