BT’s Asia Pacific Security Centre in India
Added 15th Apr 2009The new SOC will initially employ over 30 specialists, focussing on both Asia Pacific and global customers. The SOC will provide security device management services involving critical customer components including firewalls, intrusion detection devices and Bluecoat Proxy devices used for securing networked-IT environments.
The new BT SOC centre will manage customers' security environments, 24 hours a day, every day of the year. This will be for a number of customers within finance, retail, and manufacturing sectors delivering incident, change, configuration and problem management services working alongside BT's European and Americas Security Operations Centres. This will create a BT global "Follow-the-Sun" SOC customer service platform.
Speaking on the announcement, Mr Sudhir Narang, Managing Director BT India said "The BT SOC centre is another measure of BT's support and service to customers globally. We want customers to be able to change configuration and tackle problem management services which are engineered to BT's legendary quality standards."
Speaking on the announcement, Mr Kevin Taylor, COO BTGS said, "This is a significant step in the direction of addressing customers' requirements for high availability networks. We will continue to invest in the SOC to ensure customers have the best environment to change or configure the latest available services from BT.
BT's current resourcing plan is to expand the number of SOC analysts from the current 30+ number by the end of 2009 to support a growing number of customers as well as an expansion in the types of service offered from the BT India SOC.
