IBM Tops BPO Vendor Perception
Added 1st Jun 2009Recent data from IDC on BPO (business process outsourcing) vendor perception named IBM as one of the top 5 companies effectively delivering services on four key solution areas of the market.
The survey, conducted with 400 buyers and non-buyers from the U.S., revealed that IBM topped the list in major business process areas including Customer Relationship Management (CRM), Finance and Administration, Human Resources and Procurement and Supply Chain Management.
Respondents were asked to select top BPO providers based on four categories: transformation of business processes, integration of BPO and ITO (information technology outsourcing) innovation and cost optimization.
"Success as a BPO provider in today's market will require players to drive a brand image of providing low-cost services, but with the focus on delivering value that can support more immediate needs, which increasingly requires the implementation of newer technologies and value-added services," said David Tapper, vice president, outsourcing and offshore services, IBM.
James Velasquez, country general manager, IBM Philippines, gladly welcomed the news, saying that IBM continues to be a major BPO player in the country.
"This IDC report validates IBM's almost 100 years (global) of providing IT and business expertise with a consistent value proposition to help clients integrate innovation into their business models," he added.
