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• Adding Control to Change Management: How to Assess Your Requirements

Primary research conducted by Enterprise Management Associates (EMA) has shown that faulty changes are the cause, on average, of over 60% of critical system and application outages. Many IT organizations today, therefore, recognize that the management of change is central to operational effectiveness, and have invested in process automation tools such as a Change Management system or a Service Desk. Yet, a gap often persists between the actual change activity that takes place, and the documented and authorized Change Management processes.

This change control gap results in manual activity by IT departments to minimize risk and meet business commitments.

This EMA whitepaper outlines how, by adding automated control to change management, organizations can reduce this costly, ineffective, and error-prone reliance on manual processes, and close the gap between intended process and the change that actually occurs across the IT infrastructure, through:

1.Enforcement of change policy for improved IT service availability

2.Closed-loop change management to promote accountability and compliance

3.Visibility into actual change for measurement of process effectiveness

As enterprises look for a change control solution, it is important to assess requirements in several areas. This whitepaper will also outline some of the considerations that adopters of change control systems with business needs in the areas of ITIL, compliance, and availability should use to evaluate and compare different solutions.

 

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