Backup and disaster recovery represent two of the most frequent uses for cloud storage today, in large part due to the operational agility and appealing cost structure that a secure offsite data repository provides. But protecting organizational data in the cloud is not a one-size-fits-all endeavor.
Most days in the office probably feels like you are operating in chaos. Unresolved issues, users losing patience and managers asking for reports – it all adds up. This paper reveals how to get your help desk under control and advance service management delivery within your organisation.
There are a number of reasons why your IT service delivery team might not be currently performing as they should be. From a lack of support to high costs, your company will end up fighting a losing battle unless these challenges are properly addressed. This paper highlights four of the most common obstacles faced by IT service delivery teams and outlines how you can overcome them to build a ITSM environment your company can be proud of.
Most organizations have already noticed the change in IT Service Management across their IT environments. However, some companies are reluctant to embrace the change and their IT performance, business value and relevance suffers as a result. This report weighs up the benefits of next-generation ITSM and how it can help optimize changing IT and business requirements whilst providing a risk assessment for those still operating their legacy ITSM models.