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Six Steps to Reduce Risk and Improve Control over Real-time Communications

Source:
The Internet
Published:
May 04, 2009
Pages:
13

Instant messaging (IM) and other real-time communications are widely used throughoutmost enterprises today, but their use remains largely unmanaged. That puts organizations at risk for loss of intellectual property and crucial data, rising costs around e-discovery, fines for noncompliance, legal exposure from inappropriate use, and network vulnerabilities resulting fromunauthorized access. To mitigate real-time communications risks and maintain accountability, organizations must secure buy-in from top management, establish strong policies for message archiving and appropriate use, and adopt good tools to enforce those policies. Thispaper identifies key concerns and identifies six steps to improve control over organizational use of real-time communications.

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