White Papers
Latest White Papers
Executive Dashboards: Optimizing IT Services to Empower Your Business
- Source:
- ASG Software Solutions
- Posted:
- May 07, 2010
(EMA™) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes. These impacts could reflect on performance, cost, utilization and other issues that can impact business efficiencies in everything from business productivity, to revenue generation, to bottom-line expense management.
PDF DownloadA New Breed of Data Warehouse
- Source:
- ASG Software Solutions
- Posted:
- Apr 13, 2009
This white paper looks at some of the key challenges organizations face in getting the most out of their enterprise data warehouses and explores a new breed of data warehouse technology that is emerging that addresses many of the implementation challenges organizations face. The result: an effective data warehouse technology that equips enterprises to realize the true value of their data warehouse investments.
PDF DownloadIT2020: The New Performance Management Paradigm
- Source:
- ASG Software Solutions
- Posted:
- Apr 13, 2009
How is business? This question is now the only relevant metric for IT performance. With multi-dimensional business models, on-demand business services for internal and external customers, and the pervasive use of complex Web-enabled applications-the performance and availability of your technologies are critical to growth and competitive advantage. In this paper, you will learn how IT can now deliver capabilities with a measurable contribution to the bottom line, driving a new paradigm-Business-based IT Performance Management.
PDF DownloadITIL V3: Making Business Services Serve the Business White Paper
- Source:
- ASG Software Solutions
- Posted:
- Apr 13, 2009
ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3 include the restructuring of the library into a service lifecycle framework with lifecycle stages that include Service Strategy, Service Design, Service Transition, Service Operation, and Continuous Service Improvement. ITIL V3 also refines the definition of the Configuration Management Database (CMDB) and introduced a more powerful system, the Configuration Management System (CMS), in which the CMDB fits. Through exploration of the broad portfolio of IT management offerings from ASG, this white paper addresses how IT organizations can bridge the gap from ITIL V2 to V3 with products that fit in each stage of the ITIL V3 Service Lifecycle.
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