The Rise of Service Level Management in ITIL V3

Source:

Oblicore

Posted:

Apr 13, 2009

IT organizations that do not boast a clear framework to deliver services to customers often experience a loss of focus and consistency within the business environment. The intense focus that ITIL V3 introduces through Service Level Management will influence your organization to create a much needed balance between IT and the Business eliminating chaos and turning best efforts into predictable quality results. ITIL is no longer an "IT only" reference-the business will need to understand the Service Lifecycle and be actively involved in setting service strategy for successful business-IT integration and creation of business value.