Digital Innovation Strategy
Mphasis wanted to provide its employees with an integrated, productive and collaboration platform accessible from any device, at any time.
The deployment includes a cloud-based productive platform with a complete suite of Office 365 implementation; a chat-based computing and collaborating platform; enabling all employee and customer touch points to a mobile platform; and a bot-enabled automated service platform. Mphasis also deployed an integrated secure environment (including SSO, cloud ADFS, conditional access, MDM, and MAM) to enable free flow of information with multi factor authentication, device identification, and network identification dynamics.
The initiative improved user experience with enhanced UI and UX for all tools and a BI-enabled dashboard and MIS provided actionable intelligence proactively with access from anytime, anywhere. The deployment also facilitated collaboration in real time but with all required compliance and security controls. This enhanced business value to bring a quicker turn around for many complex and inter-dependent scenarios. With enhanced focus on learning, the introduction of the enterprise social platform played a key role in nurturing the cultural shift to new age learning through collaboration between teams across functions, geographies, and domains.