Digital Innovation Strategy
KPMG undertook an end-to-end digital collaboration and mobility drive in India to enable its 18000-strong staff to work in a collaborative environment while saving time, efforts as well as costs.
As part of this, they deployed a mobile device management (MDM) system that enables the staff to access corporate emails along with enterprise mobile applications, document sharing tools, collaboration solutions and incident management tool easily and securely – on their Android and iOS devices.
Employees also have been provided with easy-to-use, feature-rich mobile applications that cater to their self-service requirements such as filling time sheets, joining conference calls, getting company-related information, knowing about different services, and accessing the employee directory.
There is also an interactive and self-learning ChatBot – a chat-based virtual assistant for internal employee-related queries. In addition to this, there is a ticket and incident logging tool that makes it easier for employees to log a ticket for any IT, admin, finance, travel or HR-related query or service request by using their smartphones from anywhere.
KPMG in India has also implemented BYOD (Bring Your Own Device) policy to enable all staff members to use their personal mobile phones at work and have a flexible working environment.
This end-to-end mobility and digital collaboration drive have helped the firm save huge costs incurred on physical collaboration and travel. This has resulted in potential time savings to the tune of up to 500 man hours per day and projected cost savings of few million dollars over a period of time.