Sumit Puri, Max Healthcare Institute
Aug 30th 2017

Digital Innovation Strategy

Max Healthcare Institute wanted to digitize the process of measuring and monitoring clinical parameters for patient safety to avoid manual errors and missing of critical medical parameters. Traditionally, the diagnosis of International Classification of Disease (ICD) are coded by the medical record department after the patient is discharged. Also, the analysis to link outcomes of patient care with diagnosis had been a tedious task. The institute wanted to overcome these limitations by enhancing electronic health record (EHR) system and leverage the electronic data available in the records to standardise clinical diagnosis processes and enhance patient safety outcomes.

The institute leveraged their EHR platform and made specific enhancements to make entry of ICD 10 coded diagnosis mandatory. Through the platform, they also enabled automated drug order and administration via Bar Code Medication Administration (BCMA) to minimise errors during medicine administration to hospital in- patients.

With the new ICD 10 standards and system enhancements in place, the clinicians presently enter data in the EHR system using specified templates for VTE risk prophylaxis and other clinical assessments. The updated data repository on EHR also enables clinical insights and development of algorithms for monitoring hospital acquired infections, VTE, and BCMA. The data is used to generate analytical reports which helps in ensuring better transparency in clinical operations, enables reduction of operational process errors, saving of operational man hours and enhancement of patient safety outcomes.