V Sendil Kumar, Shriram Value Service
Sep 14th 2015

Digital Innovation Strategy

Shriram Value Services wanted better revenue collections from customers which had dropped post demonetization as well as better data protection. For this, it revamped various digital initiatives for customers as well as data protection. Post demonetization, the customers across all sectors and locations were forced to use a mobile application for transactions. An existing app was enhanced in a way where the company could monitor the devices centrally. Further the app was designed so that users from rural areas across the country could access it easily. Use of the app stabilized revenues for the company and increased daily revenue collection.  Our team created awareness and trained people in tier-3 and tier-4 areas for accessing and paying through mobile app.

The process of moving data between its Chennai and Mumbai datacenters, in case of emergencies such as Chennai floods, was automated with software named Continuous Patrol. This has reduced the RPO (Recovery Point Objective) time to less than five minutes and RTO (Recovery Time Objective) to below an hour from three hours. The process of moving the less critical data to a public cloud was also automated.

A security operation center was set up to manage the entire group centrally. A web application firewall was enabled for security automation. The application prevents targeted attacks that include cross-site scripting, SQL injection, forceful browsing, cookie poisoning and invalid input.