The NLP engine behind chatbot technology is not a differentiator anymore, but more of a building block. The real feat lies in getting the context right.
In the new world of work (#NewCodeofWork), ease of access – be it for work, tools or data would be the basic ask. As owners of digital agenda, CIOs’ responsibility is to deliver this. An open and connected world is the only way to do so. Are you ready to open up?
Telstra announced at the PTC conference in Hawaii that it had entered into agreements to invest in two new international subsea cable systems that will connect Hong Kong and the west coast of the United States.
For many organisations, the last decade’s move away from mono-channel, voice only customer contact to an approach which embraces new channels such as online chat, email and even social media has posed some significant challenges.
Thankfully, cloud-based customer contact platforms are making these dilemmas a thing of the past.
Everyone is talking about SD-WAN, from customers and analysts, to Service Providers. But are customers doing more than talking and actually purchasing?
Telstra and Infinera unveiled a major boost to Telstra’s network services for customers in Asia Pacific, with a significant increase in fibre capacity to its subsea infrastructure using Infinera’s Infinite Capacity Engine 4 (ICE4).
Singapore topped the rankings in The Economist Intelligence Unit (EIU)’s The Asian Digital Transformation Index 2018, a recent research paper commissioned by Telstra which measures the progress of Asian economies in developing digital infrastructure, skills and technology ecosystems. This is the second iteration of the research, with Singapore also topping the rankings in 2016.
Virtual desktop infrastructure (or VDI) has been an intriguing idea for a long time. We look at the pros and cons of VDI and whether the emergence of hyperconverged infrastructure (HCI) will finally make implementing virtual desktops feasible.
AI is the transformer that takes data and generates insights at a rate and depth that wasn’t possible before, says Rajeeb Hazra, Corporate VP, Data Center Group, Intel Corporation.