Decreasing costs and increasing efficiency with help from IBM Technology Support Services

Fortis engaged IBM Technology Support Services – Healthcare Support Services to provide a consolidated IT support solution that maintains the organization’s software, hardware and network. With the flexible solution, Fortis can meet the needs of a growing, geographically dispersed workforce.

IBM Feb 19th 2019 A-A+

Business challenge
Fortis Healthcare Ltd. had grown to include more than 40 facilities, each managing its own IT infrastructure. To reduce costs and increase efficiency, the organization sought to consolidate IT management.

Transformation
Fortis engaged IBM Technology Support Services – Healthcare Support Services to provide a consolidated help desk solution that helps users address software, hardware and network issues.

Results

  • Reduces costs - By replacing more than 25 individually managed IT systems with one streamlined solution
  • Increases efficiency - By centralizing support, making it easier to meet fluctuating needs among different facilities
  • Prioritizes IT issues - So that employees can always put patients first
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Decreasing costs and increasing efficiency with help from IBM Technology Support Services

Fortis engaged IBM Technology Support Services – Healthcare Support Services to provide a consolidated IT support solution that maintains the organization’s software, hardware and network. With the flexible solution, Fortis can meet the needs of a growing, geographically dispersed workforce.

IBM

Business challenge
Fortis Healthcare Ltd. had grown to include more than 40 facilities, each managing its own IT infrastructure. To reduce costs and increase efficiency, the organization sought to consolidate IT management.

Transformation
Fortis engaged IBM Technology Support Services – Healthcare Support Services to provide a consolidated help desk solution that helps users address software, hardware and network issues.

Results

  • Reduces costs - By replacing more than 25 individually managed IT systems with one streamlined solution
  • Increases efficiency - By centralizing support, making it easier to meet fluctuating needs among different facilities
  • Prioritizes IT issues - So that employees can always put patients first

IBM Webform

To download the full whitepaper/case study, please provide the following information:
IBM may use my contact data to keep me informed of products, services, and offerings.
Image CAPTCHA
Enter the characters shown in the image.