Fortis Healthcare Ltd. had grown to include more than 40 facilities, each managing its own IT infrastructure. To reduce costs and increase efficiency, the organization sought to consolidate IT management.
Fortis engaged IBM Technology Support Services – Healthcare Support Services to provide a consolidated help desk solution that helps users address software, hardware and network issues.
- Reduces costs - By replacing more than 25 individually managed IT systems with one streamlined solution
- Increases efficiency - By centralizing support, making it easier to meet fluctuating needs among different facilities
- Prioritizes IT issues - So that employees can always put patients first