Balasubramanian Ganesh is the Global CIO for HSBC’s Retail Banking and Wealth Management business and the Head of HSBC Software Development India also known as HBSC Technology India (HTI). With over 30 years of global industry experience he has been involved in diverse and challenging portfolios and initiatives from driving large integration programmes to setting up the foundation of global delivery models and IT strategies at global financial institutions. Prior to HSBC, Ganesh worked with Wipro Ltd. as Chief Executive of its Products & Solutions Business.
Customer expectations have been changing rapidly driven by the technology landscape in the recent times. This required HSBC as a premier bank to become simpler, better, faster and upgrade their offerings to meet the needs and expectations of their growing digitally savvy customer base of about 38 million globally.
The journey to enabling various HSBC offerings with digital characteristics underpinned this Agile and DevOps transformation programme that leveraged modern technology and new ways of working to amplify digital capabilities globally. Going digital for a bank with a 150 years old history meant they had to achieve a paradigm shift in mindset and change everything from there on—their technology platforms, processes, tools they use to deliver software solutions, and unlearn a whole lot of what they were used to doing.
HSBC technology kicked off the global Agile and DevOps transformation effort from India by reintegrating ODC colleagues with their in-house teams into pods and switching from a waterfall delivery methodology to agile ways of working. They broke down monolithic systems into microservices architectures embedding modern technology and new ways of working to accelerate enterprise agility and innovation.
A key characteristic of this transformation was an integral working relationships with business teams, educating them on how this will help them and support them to get on board with the changes and participate actively in defining the future of banking.