Jitendra Singh is a digital leader with over 27 years of experience in business excellence, ERP, team management, business intelligence, vendor management, CRM, and business analytics. He joined JK Cement as CIO in 2016. He has worked in different domains including industrial conglomerates, pharmaceuticals, fertilizers, and cement manufacturing, with companies like Triveni Engg. & Industries, Jubilant Life Sciences, and BCM. In his previous stint, he led Nagarjuna Fertilizers as CIO & Head (Business Excellence), heading major projects. Prior to that, Singh was the CIO at HIL.
JK Cement deployed Nirmaan – an in-house technology-driven transformation project. With Project Nirmaan, JK Cement embarked on a business transformation journey, essentially comprising of due diligence of processes in the organization, gap analysis with respect to good practices and technical feasibility, and technology-enablement of functions.
The cement manufacturer’s objective was to steer the business towards a paradigm shift, where the focus would lie predominantly on revenue generation and cost reduction. The company harnessed technology to supplement faster, more accurate and effective use of information available through various channels.
With data being at the core of all functions, some initiatives like Governance, Risk and Control (GRC) and master data management were also taken up to supplement the efforts.
As part of its transformation drive, JK Cement deployed a cloud-based customer relationship management solution, GRC, treasury and risk management, 100 percent automation of mobility and workflow-based approvals, online dashboards, and business planning and consolidation.
This resulted in huge benefits to the organization including a single source of information across all locations, effective and efficient checks and controls, fast and accurate information to the leadership, better connect with customers, and effective budgeting, planning and control in the organization.