An expert in technology economics, Sumit Malhotra as Vice President -IT, Times Internet has over 16 years of experience in system engineering across the full technology stack – networks, servers, storage, databases, security, development platforms and tools. He has extensive experience in virtualization, cloud and enterprise software technologies. Prior to joining Times Internet in 2015, he served as the VP of Operations at Chi Networks for over four years.
Media and Entertainment giant Times Internet’s current IT team supports various flagship websites of the conglomerate. The content is delivered to its users from over 3,000 micro services, which connect and communicate with each other as well as the several third party systems.
The company implemented a chatbot – MAYA to correctly track any performance issues on the infrastructure with a particular business unit and resolve it in real-time. MAYA makes this possible by pulling the data from over 10 lakh metrics including infrastructure and APM to identify the possible root cause of an issue. It also uses big data to identify any deviation from the usual trends of applications across geographies.
The result has been reduction in the cost of doing business and increased operational effectiveness. It has helped in improving application availability as it proactively tracks performance issues and delivers real-time diagnosis. Another major benefit of this implementation is improved SLA for various mundane tasks.