In an effort to decrease turnaround time at different phases of the sales cycle, as well as provide better customer care and a real-time experience via mobile, HDFC Standard Life Insurance developed Mobility 2.
The solution is enabled with stack integration, GPS capabilities, process automation, supervisor effectiveness, customer servicing capabilities for sales, offline mobile based e-verification and engagement and learning. The customer can now request services like receipts, address change, fund switch, fund redirection and minor alternations on the app itself at all times.
The company has witnessed several benefits of the solution to a great extent including higher number of proposal logins, reduction in scrutiny time, and creation of one additional lead per month. The project also helped the team in reducing the non-productive hours by 10 percent.
CIO100 Special Award 2017: Business Transformer
CIO100 Special Award 2015: Mobility Maven
CIO100 Award 2014: The Dynamic 100
CIO100 Special Award 2014: Hall of Fame
CIO100 Special Award 2014: Infrastructure Evolution Futurist
CIO100 Award 2013: The Astute 100
CIO100 Special Award 2013: Information Mastermind
CIO100 Award 2012: The Resilient 100
CIO100 Special Award 2012: Security Supremo
CIO100 Award 2011: The Creative 100