Vispi Palsetia, Director of IT at Intelenet Global Services, is an astute professional with 18 years of global experience in the areas of strategizing and managing tech infrastructure, solution and network designing. He has significant exposure to IT infrastructure environments in international and domestic business. He is currently heading the IT function for five regions - Americas, UK&E, Middle East, India (international & domestic) and the Philippines.
Asset management in a BPO landscape is highly complicated, manual and error-prone. Appropriately managing fixed asset lifecycle was needed to help businesses keep costs lower and pass those benefits to the customer or improve their own profitability. Intelenet Global Services started this project with a view to improve customer satisfaction and compliance as well as move to a smoother process for the company.
The project team put together a custom asset management system called Intelenet Fixed Asset Register (IFARM). iFarm a cloud-based solution, automates the complete asset procurement-to-retire lifecycle with complete visibility of all the assets across the organization in a cost-effective way. The team then on-boarded the existing assets as well as created a centralized SOP for all asset related management workflows.
The project proved quite beneficial for the company. It helped in capturing of asset lifecycle history ensuring end-to-end visibility of complete inventory across the organization. There was a direct availability of online GST challans, delivery notes and invoices from the system. This reduced the time for assets’ movement between locations or to bring into any site.