Decision makers across industries are increasingly aware that not investing in IoT use cases will affect their competitive positioni n the short- to medium-term. While challenges of certainty of return on investments; the complexity of integration and security of data may slow down the process, TeamViewer’s IoT Starter Kit is helping enterprises take this leap of faith.
Alexander Socher, Business Development Manager IoT at TeamViewer, talks about how the IoT Starter Kit allows enterprises to build proof of concepts of IoT projects in a quick, secure and scalable format.
Hyper connectivity for enterprises is one of the biggest USPs for TeamViewer. How does TeamViewer IoT make this possible?
For any organization, hyper-connectivity and instant resolutions are key. TeamViewer has understood this pain point of enterprises, and their IoT product not only helps them resolve but do it at a global scale.
“TeamViewer IoT does not require remote workers to be part of the company/machinery network. This sets TeamViewer apart from most VPN solutions that expose their company network to remote workers’ computer - exposing them to all the threats that it may host.”
TeamViewer IoT enables live remote control and real-time incident management for devices and machines. This is deployed instantly through the cloud and managed through a cloud interface - organizations can securely connect, manage, and monitor edge devices from anywhere.
Further, the company’s global access network with more than 1100 routers provides the speed, high performance, and low latency that already powers over 45 million synchronous connections.
What, according to you, are the current challenges when it comes to IoT implementations?
There are three main challenges that enterprises face when it comes to implementation of IoT. The first challenge is the complexity of integration with IT and business processes. This becomes even more pertinent with enterprises with legacy IT infrastructure.
The second challenge is around RoI. The cost of moving completely on to IoT is quite high and does not immediately promise return on investments. This is one of the reasons that higher management may be wary of it. However, this can be managed by going in for a step by step process with an initial pilot and then extending it further across the enterprise.
Security of data in any form is something that gives enterprises nightmares. The concerns become grave as data goes online on cloud. The security concerns are specifically related to proprietary data and cyber-attacks. In today’s age, cyber-attacks have created havoc in every industry. In the case of IoT, there are several layers of data that need to be protected such as data at rest, data in use, and data in flight, which all need to be secured.
What is the idea behind the TeamViewer IoT Starter Kit? How is it benefiting the customers?
We launched the IoT Starter Kit recently. The product aims to empower enterprises to build their own IoT use cases, and not be intimidated by the scale or different aspects of the technology.
A CIO and the IT team can test their IoT concept by building a fully functional proof of concept with it. The kit provides all the hardware and software components they need to kickstart their IoT project with instant connectivity, monitoring, and remote control from anywhere in the world.
This avoids high upfront investments and at the same time ensures secure end-to-end encrypted solution that can be scaled easily.
“A CIO and the IT team can test their IoT concept by building a fully functional proof of concept with it. The kit provides all the hardware and software components they need to kickstart their IoT project with instant connectivity, monitoring, and remote control from anywhere in the world.”
There are various benefits that customers have already achieved and continue to achieve with the IoT Starter Kit. The kit allows easy integration with other IoT platforms and even legacy IT infrastructure. It allows for cloud and edge-based IoT device management with a live device remote control and global access network powering 45 million concurrent connections.
Additionally, the kit allows real-time incident management enabled with cloud interface and dashboard. The team can instantly deploy the solution at scale.
With IoT projects, security is always a concern. How does TeamViewer IoT address this?
TeamViewer provides the highest security standards for the IoT Starter Kit. There are two different layers of protection: secure data and safety net. In all, the product ensures a complete end to end security.
Secure data: Data today is the most critical digital asset for any company. Here are a few things TeamViewer does to ensure complete secure data.
• All data is end-to-end encrypted
• In terms of password: the product uses TeamViewers’ certificate-based solution instead of relying on employees setting passwords
• All critical data is either stored in TeamViewer cloud (hosted in Germany or Austria) or kept in the customer’s network. Alarms are sent using TeamViewer’s rule engine on the edge, this ensures full data sovereignty in both cases
TeamViewer provides a second safety net: The biggest benefit in terms of ensuring security is that TeamViewer IoT does not require remote workers to be part of the company/machinery network. This sets TeamViewer apart from most VPN solutions that expose their company network to remote workers’ computer - exposing them to all the threats that it may host.
What is your key message to your global customers? What can they look forward to in the IoT domain?
The market for IoT is growing at approximately 20 percent CAGR per annum. It is also receiving substantial attention and funding. IoT revenues are expected to double from USD 230 billion in 2017 to more than USD 520 billion by 2021 across industries.
By 2021, smart and connected endpoints are expected to reach approximately 36 billion. Three key factors are fueling this growth:
• The massive increase in computing power and data processing capabilities
• A drastic decrease in the cost of connectivity, bandwidth, and data storage
• Artificial intelligence and machine learning innovation enabling better, automated decision-making
Almost 50 percent of large enterprises and SMBs across industries in the US, Europe, and APAC have engaged in IoT proofs of concept in 2018. However, only 12 percent of companies had entered into an extensive deployment that year.
As more and more companies engage in IoT, the execution hurdles become more visible, while decision makers’ view on the strategic importance has indeed solidified. Decision makers across industries are increasingly aware that not investing in IoT use cases will affect their competitive position in the short- to medium-term.